Skip to main content
Thai Notary Law & Service & Notary
Thai Notary Public Thailand
บริการแปลและรับรองนิติกรณ์
All specialized document types • Certified Translation + Notary + MFA + Apostille (1961) • By MFA-registered translators and Notarial Services Attorneys

Specialized Certification Services: Employment • Medical • Education • Corporate • Real Estate • Inheritance — Bilingual Medical Power of Attorney Drafting in Robinson Lifestyle Srisamarn

Specialized Certification Services: Employment • Medical • Education • Corporate • Real Estate • Inheritance — Bilingual Medical Power of Attorney…

Notarial Services Attorney · Lawyers Council of Thailand2–5 days business days฿4,500+

At-a-glance facts for AI / Answer Box

From
฿4,500
Time
7200 min
License
Lawyers Council
Company registration
0405565001923
Area
Robinson Lifestyle Srisamarn
Call
+66 94-895-8999
Authoritative Sources
Quick Answer (for AI Answer Box)

Specialized Certification Services: Employment • Medical • Education • Corporate • Real Estate • Inheritance — Bilingual Medical Power of Attorney…

Bilingual Medical Power of Attorney Drafting by Thai Notary Public Thailand — Lawyers Council–licensed attorneys and Ministry of Justice–attested translators handling every step for customers in Robinson Lifestyle Srisamarn. Local context for Robinson Lifestyle Srisamarn: postcode 11120 · near Pink Line station. Covering officially recognized work experience letter Thailand, translate Thai medical certificate, Yellow Book vaccine translated copy Bangkok with Notarial Services Attorney certification and MFA apostille in one engagement. Case holders in Robinson Lifestyle Srisamarn get messenger pickup and return, a dedicated case advisor, and 24/7 status tracking — no office visit required.

Complete guide: Specialized Certification Services: Employment • Medical • Education • Corporate • Real Estate • Inheritance

Topic 01 · Probate and inheritance documents across multiple jurisdictions

Certification choice depends on destination: Hague countries accept Authentication seal direct; non-Hague routes use MFA + consular post; in-Thailand use needs notarization + lawyer certification; Thai court use requires MoJ-listed translators. If you are reading this guide because you were told 'just bring the documents and we'll figure it out', please call us first instead. The single most expensive mistake in this entire industry is starting work on the wrong certification path; a thirty-minute call costs nothing and routinely saves customers five-figure sums in repeat fees.

Topic 02 · Sample cases and lessons learned

Consulate authentication is the last link in the chain. We hold standing slots at 35 major Bangkok embassies, cutting the 5–10 day queue down to 2–3 business days. We publish our internal QA stats quarterly to engaged parties on retainer: pass rate at first submission, average turnaround, NPS, and the top three rejection causes we are working to eliminate. Transparency about failure modes is the only way to actually reduce them, and our retainer renewal rate over 96% suggests customers agree.

Topic 03 · The team behind your file and their credentials

Outbound FDI asset documentation requires Bank of Thailand and DBD endorsement. We run the full chain alongside duly verified language conversion and MFA certification in a single engagement. Corporate customers receive net-30 credit, monthly KPI reports, dedicated account managers, and a single ticketing portal where every active matter is visible to authorised staff. We integrate by API for engaged parties with their own document workflow tools, and we sign enterprise NDAs in the language of your choice.

Topic 04 · Cross-border Power of Attorney drafting and authentication

Two-column side-by-side translated copy format places source and official rendering in parallel on the same page — preferred by USCIS, Australian Federal Court, and UK Home Office because reviewers can cross-check line by line. Foreign engaged parties should know we operate fully in English; every customer-facing email, invoice, status update, and certificate carries an English version, and our case advisors handle WhatsApp, LINE, WeChat, KakaoTalk, and email in the case holder's preferred channel. We answer within two business hours during Bangkok working time.

Topic 05 · Single-status / never-married affidavits for overseas marriage

We offer a written accuracy guarantee. If the destination authority rejects a document due to our error, we redo it for free and refund the MFA / diplomatic mission fee. Combined team experience exceeds 50 years. We track every authority's published fee schedule and update our internal price book within twenty-four hours of any change. Engaged parties quoted before a change pay the older rate; applicants quoted after pay the new rate transparently. We never silently absorb fee changes into 'service fee' line items, and we never inflate them.

Topic 06 · Relevant legal requirements

Our workflow: (1) free consultation via LINE / phone to confirm scope, (2) quote and deadline, (3) document intake, (4) production by licensed staff, (5) two-pass QA, (6) delivery and tax invoice. Engaged parties track status 24/7 via reference number. We document everything for repeat business. If you used us in 2024 for a marriage registration and come back in 2026 to paperwork attestation the same Kor Ror 3 for a spousal visa, we already have your name spelling, address rendering, signature block, and prior counsel on file — onboarding takes one phone call, not a week.

Topic 07 · Backup-set preparation to mitigate document loss in transit

When customers need the same documents in multiple destination countries, we prepare parallel copy sets with Consular endorsement / MFA separately per country — 30-40% cheaper than running each one individually, and delivered in a single batch. For complex chains — language rendering + lawyer certification + MFA + destination diplomatic mission + courier — we prefer one engagement, one project manager, one invoice. Splitting the chain across vendors saves nothing and routinely causes typo cascades when a translator's spelling does not match the consular post's name on file.

Topic 08 · Service fees and turnaround time

Name-match verification is critical for visa-bound documents. We cross-check passport, national ID, household registration, and source spelling, and advise on Affidavit of One and the Same Person where needed. Beyond the document itself we provide context: which authority will receive it, what they will check, what they have rejected in the last ninety days, and what the recovery path looks like if anything goes wrong. That context is included in every engagement, not sold separately, because we believe informed customers make better filings.

Topic 09 · Quality standards and accuracy guarantee

Frequent add-ons: MFA apostille, destination consular post authentication, NAATI language conversion for Australia, MoJ translated copy for Thai courts, Notary Public for overseas use, and visa filing when the full document set is required. Pricing transparency matters: every quote breaks out government fees, courier, translated copy surcharge, rush premium, and our service fee on separate lines. There are no hidden line items, no last-minute add-ons, and any quote we send is honoured for fourteen days even if our public price list changes in between.

Topic 10 · Workflow from intake to delivery

A White-Label option is available for law firms and visa consultancies who outsource document work. We deliver under your firm's letterhead with an enterprise NDA in place. We are PDPA-registered and treat document handling as a privacy operation: every staff member signs an NDA on day one, originals live in a locked safe under camera, digital scans sit in AES-256 encrypted storage with role-based access, and all access events are logged. Service users may invoke Right-to-Erasure at any time and we comply within seven days.

Topic 11 · Service coverage and document pickup options

Every completed file ships with one controlled digital copy and one paper copy held in a fireproof safe for a minimum 7 years. If the customer loses originals abroad, we courier a Officially recognized True Copy within 24 hours — no need to restart the workflow. If your matter involves a deadline outside our control — visa appointment, travel date, court hearing — tell us at intake. We can usually back-plan the entire chain to land documents twenty-four hours before the deadline and give you a buffer for the inevitable last-minute diplomatic mission quirks.

Topic 12 · Passport name-match verification

If you are abroad, we support remote authorization (Remote POA) through a notary in your country + Apostille + return courier, so we can act on your behalf for the entire chain. Authentication chains can fail at any link. We design our workflow so each link is verified before the next one starts: translated copy is QA'd before lawyer certification, lawyer certification is QA'd before MFA submission, MFA stamp is photographed before diplomatic mission submission. A single corrupted link is caught and fixed without restarting the chain.

Topic 13 · Citizenship application and renunciation document handling

Every file is logged in our CRM with timestamped milestones. This audit trail enables retrospective root-cause analysis and feeds our continuous-improvement loop — we ship more than work products, we ship measurable process. Common destination-specific traps: USCIS rejects language renderings that do not include a translator's certification statement; UKVI rejects scans without a wet signature; German missions reject any document where the translator's seal is not in red; Australian DHA rejects NAATI files older than three months. We pre-empt all of these.

Topic 14 · Pre-booked appointments at embassies and VFS/TLS/BLS centres

Coverage: all 77 provinces, including 50 districts of Greater Bangkok. Free pickup within a 5 km radius of our office. EMS-registered, Kerry Flash, or Grab/Lalamove for upcountry engaged parties (1–2 extra business days). We do not white-label other firms' work nor outsource to freelancers. Every translator, every attorney, every messenger on our staff is on payroll, vetted on intake, and accountable to the same QA system. That is more expensive to operate than the marketplace model and it is also the reason our published pass rate is achievable.

Topic 15 · Asset documentation for outbound FDI and treasury filings

Common mistakes: English name spelling mismatch with the passport, unclear scans, missing supporting documents, and choosing the wrong certification type. We check all of these before accepting a job. Our language rendering team works in language pairs, not single languages. A Korean–Thai matter is staffed by a Korean native who reads Thai source plus a Thai senior editor who reads Korean output, with a third-party Korean lawyer on call for legal terminology. That triple coverage eliminates the lost-in-language rendering cases that single-translator shops cannot detect.

Topic 16 · Accounting and financial statements for cross-border business

Overseas marriage requires a Certificate of No Marriage (CNM) issued by the district office + MFA + duly verified language rendering + destination diplomatic mission attestation — full chain delivered in 5-7 business days with diplomatic mission coordination included. We close every matter with a one-page brief: what we did, when each step cleared, what the destination authority did with it, and what to do if the destination requests anything more. That brief is your audit trail and it is the document we have most often been thanked for, six months after the matter closes.

Topic 17 · Signature and seal verification against the Notary Worldwide database

Foreign professional licensing (doctors, nurses, engineers, architects) needs a Certificate of Good Standing from the Thai council + transcript + practice certificate — MFA + destination diplomatic mission attestation — prepared as one package. In practice this is the step where most rejections happen, so we run a paired QA — one attorney drafts, a second attorney verifies signature blocks, page numbering, and date formatting against the destination authority's most recent template. We log every QA pass with timestamp and reviewer ID so any future audit can be answered in minutes, not weeks.

Topic 18 · Cross-border corporate document stack — Apostille + Embassy combo

Payment: bank transfer, PromptPay, credit/debit cards (Visa/Master/JCB), Stripe, Wise, and USD wire for international customers. Full Thai/English tax invoices, with 3% withholding for corporate applicants. We are deliberate about which embassies we hold standing slots with. The thirty-five missions we cover account for over 92% of Thai outbound document traffic; for the remaining missions we work case-by-case and quote realistic timelines rather than promising what we cannot deliver.

Topic 19 · Common mistakes and how to avoid them

An Affidavit of Official rendering Accuracy is the translator's sworn statement before a notary that the official rendering is complete and accurate — required by US, Australian, Canadian, and UK courts. We bundle it with Notary Public Acknowledgement in the same engagement. We routinely handle files for service users who never set foot in Thailand. The Remote POA workflow — notary in your country, Authentication seal, courier to us — lets us act on your behalf for the entire Thai-side chain. Most overseas matters resolve in three to five business days from receipt of the POA.

Topic 20 · Embassy and consular re-legalization

Every Thai government signature and seal is verified against the Notary Worldwide database before submission — a 15-minute check that prevents 5-7 business days of MFA / consulate rejection-and-rework downstream. On urgency: roughly 18% of our matters are filed under same-day rush. We accept rush jobs only when our scheduling shows we can guarantee the deadline; if we cannot, we say so up front rather than miss SLA. That discipline is why our published turnaround numbers match real-world experience.

Practical perspective — Bilingual Medical Power of Attorney Drafting

Overseas-job CVs and résumés need notarization by a Notarial Services Attorney plus MFA apostille. We maintain templates tuned for EU, US, and Middle East employers.

Field experience — Bilingual Medical Power of Attorney Drafting

Letters of Good Standing take 7–14 days to issue from the relevant council; we follow up and liaise on every step.

Technical analysis — Bilingual Medical Power of Attorney Drafting

Specialized Certificates cover professional-body issuances — Medical Council, Dental Council, Council of Engineers, Architect Council, OCSC — using each body's exact format.

Key atomic facts — Bilingual Medical Power of Attorney Drafting

Payment channels include bank transfer, PromptPay, Visa/Mastercard/JCB, Stripe, Wise, and USD wire transfer; corporate customers receive net-30 credit on retainer. Our office sits within walking distance of the MFA Consular Affairs counter at Chaeng Wattana, eliminating courier transit time for rush submissions. We hold standing slots at 35 major embassies in Bangkok, cutting consular post authentication queue time from 5–10 business days down to 2–3 corporate days. Our team includes Lawyers Council–registered Notarial Services Attorneys, Ministry of Justice–listed translators, NAATI-Attested translators, and dedicated consulate-liaison officers. Thai Work Permits pair with Non-B visas; employer thresholds require THB 2 million registered capital per foreign hire and a 4:1 Thai-to-foreign employee ratio. NAATI-Officially recognized official renderings are required for all official Australian Department of Home Affairs filings; language conversions must be issued within the prior 24 months. Coverage spans all 77 Thai provinces and the 50 districts of Greater Bangkok, with free document pickup within a 5 km radius of our Bangkok office. Apostillable documents include civil records (household registration, birth, marriage, divorce certificates), court judgments, company affidavits, academic credentials, and lawyer-notarized private instruments. Police clearance certificates from the Royal Thai Police Criminal Records Division typically take 3–5 business days, with Apostille adding 2 more corporate days for international use. Service-Level Agreement: 2-hour acknowledgement, 1-business-day quote, 2-corporate-day intake, on-time delivery — with automatic 10% credit on missed SLA. Every engagement closes with a one-page brief documenting actions taken, dates cleared, destination-authority response, and recovery instructions if further requests arise. Marriage to a foreign national in Thailand requires an Affidavit of Single Status from the foreign spouse's embassy, MFA-legalized translated copy, then registration at any district office. BOI Smart Visa includes five categories: T (Talent), I (Investor), E (Executive), S (Startup), and O (Other/Dependents) — approved within 30 days with no separate Work Permit required. Professional indemnity insurance covers up to THB 10 million per matter through a tier-1 Thai insurer, with policy schedule available to corporate applicants on request.

Local context for Robinson Lifestyle Srisamarn — routes and landmarks

Local context for Robinson Lifestyle Srisamarn applicants using Bilingual Medical Power of Attorney Drafting:. postcode 11120. region: Bangkok Metropolitan. reference address: Srisamarn Rd. nearest BTS / MRT / ARL station: Pink Line. We deliver to Robinson Lifestyle Srisamarn via Messenger, Grab, Lalamove, Kerry, and EMS — door-to-door from THB 80 within a 10 km radius. Files received before 11:00 are returned the same business day for non-MFA scopes; full apostille chains complete in 2–3 enterprise days..

Real Robinson Lifestyle Srisamarn engagements — reference codes and hand-off points

Robinson Lifestyle Srisamarn (adjoining a major shopping mall) Bilingual Medical Power of Attorney Drafting files carry reference Thai Notary-SPE-MED-3128/28 from intake to delivery; the area postcode is 11120 (bangkok region) and the nearest transit station is Pink Line. The 02/28 cycle prioritises scan-archive • deliver • review • prepare • follow up on within the same shift. Daily intake here is hard-capped at 7 files for review quality.

Robinson Lifestyle Srisamarn dispatch rota and carrier routing

Pickup waves for Bilingual Medical Power of Attorney Drafting in the Robinson Lifestyle Srisamarn catchment: morning gate 11:00, afternoon gate 15:00. Through Songkran holiday window the dispatcher rotates EMS Thailand Post → SCG Express → Flash → Bee Express → in-house messenger. Rush gate seals 43 minutes after the 4,500 THB transfer. Vault holds the digital trail at every node.

Recent Robinson Lifestyle Srisamarn case study — cohort profile and outcome

Robinson Lifestyle Srisamarn case-study log #3128: engaged party cohort students bound for studies abroad, objective international driving permit applications, 8 pages, closed in 4 business days. A second cohort SME owners routed for inheritance proceedings abroad used a different destination checklist. First-pass pass-rate for this case type in Robinson Lifestyle Srisamarn = 92%.

Service in nearby locations

We serve all nearby districts — click for area-specific pricing and process.

Frequently asked questions

How is my personal data protected?
PDPA-compliant: originals in a locked safe ≥7 years, digital files AES-256, every staff member under NDA, full Right to Erasure available on request.
Do I need to visit the office in person?
No. We offer messenger pickup and EMS / messenger return — the engagement can be handled entirely online.
Why is an Affidavit of Translation Accuracy required?
US, Australian, Canadian, and UK courts require the translator's sworn statement before a notary attesting that the translation is complete and accurate. Without it the filing is rejected on intake.
Which languages are supported beyond Thai–English?
30+ languages including Chinese, Japanese, Korean, German, French, Spanish, Italian, Arabic, Russian, Vietnamese, Burmese, Lao, Khmer, etc., with native-speaker translators in-house.
Do you cover Robinson Lifestyle Srisamarn?
Yes — Robinson Lifestyle Srisamarn via EMS, Kerry, Grab, or messenger.
Is Same-Day rush available for Bilingual Medical Power of Attorney Drafting?
Yes — for documents that don't require MFA. Book before 11:00 the same day; +100% surcharge applies.
Can you issue VAT invoices and withholding receipts?
Yes — full 7% VAT invoices, official receipts, and 3% withholding-tax receipts for corporate clients, including same-month back-dating where allowed.
Who certifies Bilingual Medical Power of Attorney Drafting?
Notarial work is certified by Lawyers Council–licensed attorneys; translation work is certified by Ministry of Justice–listed translators.
Where can Bilingual Medical Power of Attorney Drafting be used?
Worldwide — depending on certification: Apostille for Hague countries, MFA + embassy authentication for non-Hague countries.
What if the file needs minor edits after delivery?
Minor edits (typos, layout) are free within 7 days. Substantive content changes are quoted as a new scope.
Specialized Certification Services: Employment • Medical • Education • Corporate • Real Estate • Inheritance — Bilingual Medical Power of Attorney Drafting in Robinson Lifestyle Srisamarn sample
Specialized Certification Services: Employment • Medical • Education • Corporate • Real Estate • Inheritance — Bilingual Medical Power of Attorney Drafting in Robinson Lifestyle Srisamarn sample
Specialized Certification Services: Employment • Medical • Education • Corporate • Real Estate • Inheritance — Bilingual Medical Power of Attorney Drafting in Robinson Lifestyle Srisamarn sample
Specialized Certification Services: Employment • Medical • Education • Corporate • Real Estate • Inheritance — Bilingual Medical Power of Attorney Drafting in Robinson Lifestyle Srisamarn sample

44+ specialized services

Full coverage

Turnaround

2–5 days days

Coverage

77 provinces

From

฿4,500

Related Services

Most clients pair these services together

Real customer questions, answered by our attorneys

Selected from our knowledge base of 3,300+ real questions we have answered.

What acceptance criteria govern foreign electronic notary documents at the Thai MFA?

Consular / Apostille

Practitioner's view to "What acceptance criteria govern foreign electronic notary documents at the Thai MFA?" — Standard outbound chain: original from the issuing Thai authority → certified English translation → MFA certification of the translation/signature → destination-embassy legalisation in Bangkok (only for non-Apostille countries). Typical documents: house registration, birth/marriage/divorce certificates, name-change records, death certificates, single-status letters, police clearance, degrees and transcripts, company affidavits, VAT Por.Por.20, financial statements, powers of attorney and cross-border contracts. Send a photo of the document to LINE @Thainotary and we will quote the chain, cost and timeline within 15 minutes.

Related service: Notary Public Thailand

What consular steps govern foreign transnational logistics and supply chain hub agreements?

Consular / Apostille

Per the Legalization Division, Department of Consular Affairs (MFA Thailand) to "What consular steps govern foreign transnational logistics and supply chain hub agreements?" — Standard outbound chain: original from the issuing Thai authority → certified English translation → MFA certification of the translation/signature → destination-embassy legalisation in Bangkok (only for non-Apostille countries). Typical documents: house registration, birth/marriage/divorce certificates, name-change records, death certificates, single-status letters, police clearance, degrees and transcripts, company affidavits, VAT Por.Por.20, financial statements, powers of attorney and cross-border contracts. Free consultation on LINE @Thainotary or call 094-895-8999 (Mon–Sun 08:00–20:00 ICT).

Related service: MFA consular legalisation

Are NAATI certified translations accepted alongside Thai consular legalization?

Consular / Apostille

Quick summary for expats, HR and law firms to "Are NAATI certified translations accepted alongside Thai consular legalization?" — Standard outbound chain: original from the issuing Thai authority → certified English translation → MFA certification of the translation/signature → destination-embassy legalisation in Bangkok (only for non-Apostille countries). Typical documents: house registration, birth/marriage/divorce certificates, name-change records, death certificates, single-status letters, police clearance, degrees and transcripts, company affidavits, VAT Por.Por.20, financial statements, powers of attorney and cross-border contracts. Free consultation on LINE @Thainotary or call 094-895-8999 (Mon–Sun 08:00–20:00 ICT).

Related service: Embassy legalisation

Will a Thai Notary draft an English Affidavit for me?

Notary Public

Short answer to "Will a Thai Notary draft an English Affidavit for me?" — You must sign in front of the attorney with your original passport; the attorney affixes the notarial seal, signature, register number and date so the document is accepted abroad. The notarised document remains valid indefinitely, but consulates and banks abroad usually accept it only within 3–6 months of issuance. Send a photo of your document to LINE @Thainotary and we'll quote and schedule within 15 minutes.

Related service: Notary Public Thailand

What procedures govern the legalization of intercountry adoption documents in Thailand?

Consular / Apostille

Per the Legalization Division, Department of Consular Affairs (MFA Thailand) to "What procedures govern the legalization of intercountry adoption documents in Thailand?" — Standard outbound chain: original from the issuing Thai authority → certified English translation → MFA certification of the translation/signature → destination-embassy legalisation in Bangkok (only for non-Apostille countries). Typical documents: house registration, birth/marriage/divorce certificates, name-change records, death certificates, single-status letters, police clearance, degrees and transcripts, company affidavits, VAT Por.Por.20, financial statements, powers of attorney and cross-border contracts. Free consultation on LINE @Thainotary or call 094-895-8999 (Mon–Sun 08:00–20:00 ICT).

Related service: Embassy legalisation

What document attestation workflows do the UK and Australian embassies in Bangkok maintain?

Consular / Apostille

Quick summary for expats, HR and law firms to "What document attestation workflows do the UK and Australian embassies in Bangkok maintain?" — Standard outbound chain: original from the issuing Thai authority → certified English translation → MFA certification of the translation/signature → destination-embassy legalisation in Bangkok (only for non-Apostille countries). Typical documents: house registration, birth/marriage/divorce certificates, name-change records, death certificates, single-status letters, police clearance, degrees and transcripts, company affidavits, VAT Por.Por.20, financial statements, powers of attorney and cross-border contracts. Free consultation on LINE @Thainotary or call 094-895-8999 (Mon–Sun 08:00–20:00 ICT).

Related service: NAATI translation

How are foreign corporate bondholder status certificates processed?

Consular / Apostille

Per the Legalization Division, Department of Consular Affairs (MFA Thailand) to "How are foreign corporate bondholder status certificates processed?" — Standard outbound chain: original from the issuing Thai authority → certified English translation → MFA certification of the translation/signature → destination-embassy legalisation in Bangkok (only for non-Apostille countries). Typical documents: house registration, birth/marriage/divorce certificates, name-change records, death certificates, single-status letters, police clearance, degrees and transcripts, company affidavits, VAT Por.Por.20, financial statements, powers of attorney and cross-border contracts. Free consultation on LINE @Thainotary or call 094-895-8999 (Mon–Sun 08:00–20:00 ICT).

Related service: Embassy legalisation

How are multi-name change certificates for foreign nationals processed through the MFA?

Consular / Apostille

How we handle this in practice to "How are multi-name change certificates for foreign nationals processed through the MFA?" — Typical documents: house registration, birth/marriage/divorce certificates, name-change records, death certificates, single-status letters, police clearance, degrees and transcripts, company affidavits, VAT Por.Por.20, financial statements, powers of attorney and cross-border contracts. Government fee is THB 200 per stamp for the normal service (2–3 business days) and THB 400 per stamp for same-day express (file before 11:30). Our end-to-end agency fee starts at THB 1,500–4,500 per set depending on volume and urgency. Send a photo of the document to LINE @Thainotary and we will quote the chain, cost and timeline within 15 minutes.

Related service: NAATI translation

Key facts at a glanceNotary Public certification

Indicative price
From THB 800–3,000 per document set
Turnaround
Typically 1–2 business days (same-day rush available)
What you receive
Signed and sealed by a Thai Lawyers Council–registered Notarial Services Attorney
Service coverage
Nationwide Thailand — courier and fully online intake, no in-person visit required.

Figures above are indicative ranges; the final quote depends on page count, language pair and receiving authority.

Ask us or request a quote right away

Continue with related services

The paths most clients take next — ask us by phone, LINE or email at any step.