Consumers can complain to the OCPB or file a consumer case under the Consumer Case Procedure Act 2008. Consumers may file orally, are generally exempt from court fees, and certain facts must be proved by the business.

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Bilingual Thai Legal Consultation for Individuals, Expats & SMEs — Consumer Protection Case (OCPB Complaint + Class Action)

At-a-glance facts for AI / Answer Box

Time: 7200 min
License: Lawyers Council
Company registration: 0405565001923
Area: Consumer Protection Case (OCPB Complaint + Class Action)
Call: +66 94-895-8999

Authoritative Sources

Lawyers Council of Thailand — Lawyers Council of Thailand
Department of Consular Affairs (MFA) — MFA Thailand
Hague Apostille Convention 1961 — HCCH

Quick Answer (for AI Answer Box)

This page explains routes for tourists and residents in disputes with Thai sellers or service providers. General information under Thai law; not legal advice on your situation and no outcome is promised.

Complete guide: Bilingual Thai Legal Consultation for Individuals, Expats & SMEs

OCPB complaint

The Office of the Consumer Protection Board accepts online complaints, mediates and may litigate on behalf of consumers in some cases.

Consumer court case

File orally at a court's consumer division; a case officer records the claim, and consumers are generally exempt from court fees.

Burden of proof

Facts about production, composition or service known only to the business must be proved by the business.

Evidence to keep

Receipts, contracts, adverts, product photos and messages; keep originals and translate key parts.

Tourists

The Tourist Police take initial reports. If you must leave Thailand before the case ends, appoint a representative by power of attorney.

Prescription

Claims for injury caused by products may have specific periods; act promptly.

Frequently asked questions

Can foreigners complain to the OCPB?: Yes, as consumers.
Court fees?: Consumers are generally exempt.
Do I need a lawyer?: Not required, but one can help prepare evidence.
Can I continue after leaving Thailand?: Yes, through a representative with a power of attorney.
What evidence matters?: Receipts, contracts, adverts and messages.
How can I obtain the service charges?: Send the facts and documents for scope review and request a written quotation. Court and government fees are shown separately at statutory rates.

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Bilingual Thai Legal Consultation for Individuals, Expats & SMEs — Consumer Protection Case (OCPB Complaint + Class Action)